UNISON Scotland Call Centre Resource Page

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Call Centre Resources

Many UNISON members, especially in the Utilities, work in call centres. This page provides a one-stop link to call-centre briefings and news provided by UNISONScotland.

Call Centre Pay - Briefing 71
Call Centre training too narrowly focussed
Call Centre H&S Survey 2002
Call Centre Charter launched (press release)
UNISON Scotland Call Centre Charter
21st Century Government Brief

Further Information

UNISONScotland Energy

UNISONScotland Utilities News

UNISON UK site

Call centre focus http://www.callcentre.co.uk/

TUC ‘Its your call’ campaign http://www.tuc.org.uk/theme/
index.cfm?theme=yourcall

Call Centre Association http://www.cca.org.uk