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Shared Services

Shared Services - Not the route to savings

Shared services have been around for some time in both the private and the public sector. They usually involve HR, payroll and communications for large organisations are handled via a central body.

They have been promoted by many, including the companies who sell the IT products needed to make it work, as a route to substantial savings in the public sector.

Sadly, shared services have a mixed record, the promised savings are rarely realised. They will not be able to provide the solution to the budget cuts facing public services now. UNISON Scotland has published a range of briefings, responses and leaflets on shared services. A selection is listed below or use the search box at the top of the page.

New Clyde Valley Shared Services briefing 9 August 2011 "Latest excuse for a business case":

Public service factoriesCouncils across the Clyde Valley are reviewing the potential for shared services. UNISON’s not opposed to public bodies sharing services, but we are against the creation of public service factories for so-called ‘back office’ services.

This outdated approach has been widely criticised for providing high costs and poor service

Click here for a pdf A5 leaflet.


Public service factories are not the key to reforming public services:
UNISON, Scotland’s largest public service union, today warned of the high cost of setting up ‘public service factories’ in a bid to save councils cash. Press Release June 2011

Briefing 6: Bargaining - Clyde Valley Shared Services June 2011 PDF

Christie Review Roadmap to reform? PDF Public Service Futures briefing Summer 2011

Briefing 5: Policy - Christie Commission on future of public services
June 2011 PDF

Briefing 4: Bargaining - McLelland review of ICT in public sector June 2011 PDF

Briefing 2: Bargaining - Shared services in the public sector June 2011 PDF

Private consultants cost Scots councils £42m in a year March 2010

CBI ‘living in a Thatcherite wonderland’ – UNISON response to CBI submission Feb 2011

The UNISON Scotland Submission on Towards a Sustainable Solution for the Future of Higher Education Feb 2011 PDF

Public Service Reform Powerpoint January 2011

MSP Briefing Parliamentary Debate – 9 September 2010 PDF

UNISON rejects attack on Scottish public services by CBI - 'the people who brought you the recession' June 2010

Campaign against shared services to protect jobs and services June 2010

Shared Services - Not the route to savings leaflet and briefing PDF

Relying on Shared Services won’t work - UNISON comments on Local Government Committee finance report Jan 2010

Shared services do not save money December 2009

Arbuthnott Report on shared services - Dec 2009 PDF

Shared Services Update June 2009 This briefing provides an overview of current and future shared service plans in local government based on information gathered from Scotland’s Local Authorities. PDF

Shared Services “worst case” PDF ReVitalise bulletin Spring 2009
Click here for the full range of Revitalise Briefings

Public Service staff care about services PDF ReVitalise bulletin Spring 2008

Sharing Services—not all it’s cracked up to be? PDF ReVitalise bulletin September 2007

Bargaining on Shared Services Briefing December 2006

Shared Services Response July 2006

Shared Services: Scottish Executive Consultation Briefing May 2006

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