Date: Fri 12 December
Workers in Queensferry and East Kilbride face uncertain Christmas
IBM workers who deliver ScottishPower’s outsourced £20m
IT services, face an uncertain Christmas after being told that
they face further restructuring. Staff are worried that this may
mean further job losses.
IT staff maintain customer services systems and infrastructure
which engineers rely on when tackling power cuts.
Staff say more restructuring will further disrupt customer service
support, reduce ability to respond to emergencies, delay urgent
IT developments and introduce additional overheads and costs.
Malcolm Currie, Prospect negotiations officer, speaking on behalf
of members working as specialists and managers in the customer
care teams, said: “In the last 4 years this workforce have
been subject to constant change, disruption and job insecurity.
The workforce has already been reduced from 360 to 140. It is
dismaying to see the skills of our members being taken for granted
in this way. Repeated and costly upheaval can’t make good
business sense, let alone show any consideration for the people
and families affected.”
UNISON represents the IT workers at Queensferry and East Kilbirde.
Paul Summers, Regional Organiser for UNISON North West said: “Staff
here support the country’s critical national infrastructure.
The planned division of the team and re-tendering will make flexible
working more difficult and could worsen the security of our energy
supply. There is no benefit in this change for customers or the
Paul continued, “The staff have already been through a
lot. In the last four years the workforce has been cut by half
and staff have been transferred between employers on two previous
occasions. It’s not fair that they should face a Christmas
of uncertainty and worry.”
Gerald Crawley UNISON Scottish regional organiser said: “ScottishPower
has been pilloried in the press for appalling customer service
which they have admitted is related to the implementation of a
major new IT customer billing system. At a time when they are
so reliant on their key IT workers it is a big mistake for Iberdrola
to subject all IT services to further restructuring. We are calling
on Iberdrola to think again and drop these ill-conceived plans.”
Notes to Editor
Iberdrola are a Spanish company who own Scottish Power. At present
Scottish Power outsource its IT services to IBM who deliver a
£20m contract on their behalf, which are delivered by IT
teams in Queensferry and East Kilbride. Iberdrola are demanding
that these IT services be put out to tender once again. We are
concerned that up to a third of ScottishPower outsourced UK IT
workforce now face a Christmas of uncertainty about job security
and a possible third TUPE transfer in four years.